This is where we pick and pack and process your orders in our Matlock HQ!
If you have to make a return please ensure the following:
- your order is within our 30 day returns policy
- the item remains unused/unworn with tags attached
Inside your parcel please include a note with your order number, reason for returning and refund or exchange size request. Please note that we can only exchange for a different size of the same item and we cannot swap between products.
If you have a faulty item please drop us an message on our customer service email: customerservice@katieabey.co.uk and we will get back to you as soon as possible.
Our returns address is as follows:
Katie Abey Headquarters,
6 Dale Road,
Matlock,
Derbyshire,
DE43LT
In our new HQ you'll find our wonderful Jeff and Katie working hard packing all your new treasures!